Skip to Main Content

Main

Error Resolution Notice

In case of errors or questions about your electronic transfers, please call or write us at the contact information provided below, as soon as you can.  If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

(1) Tell us your name and account number (if any).

(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

(3) Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you, and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made and none of the signers, have had within 30 calendar days before the account was established, another transaction account at the Bank.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

If you have inquiries regarding your account, please contact us at:

THE BANK OF COMMERCE
CUSTOMER SERVICE DEPARTMENT
PO BOX 1887
IDAHO FALLS, ID 83403

Business Days: Monday, Tuesday, Wednesday, Thursday and Friday
Holidays are not included.
Phone: (208) 523-2020 or (208) 525-9183


www.bankofcommerce.org